Head of Delivery & Support
Kai Cheng Wong
KC is an accomplished IT Delivery & Support leader with 8+ years of experience spanning ERP systems, cybersecurity, and Identity & Access Management (IAM). He began in logistics and ERP project management—leading complex rollouts in manufacturing, retail, and oil & gas—before specialising in IAM and cybersecurity.
At Fálaina, KC leads consultants and engineers to deliver end-to-end outcomes across banking, insurance, property development, and regulatory sectors. He owns engagements from requirements and design through implementation and support—ensuring secure, compliant, and efficient identity governance with measurable business value.
His leadership philosophy centres on building high-performing teams, fostering customer trust, and driving continuous improvement. KC holds dual bachelor’s degrees in International Business and Logistics/Supply Chain Management and is currently pursuing PMP certification.